Hi everyone! I’m Alex, and I’ll share some helpful tips on how to fix your Hisense TV when it fails to turn on.
You know the feeling… you’re all set to watch your favorite show, but your TV has different plans. It’s frustrating. And it’s easy for me to lose my patience when my electronics don’t work how they’re suppose to. But I’m going to walk through everything to check and in the exact order to follow. After all, with electronics, usually the easiest, simplest fix is all that’s needed.
Let’s jump right into it.
Table of Contents
Why is my Hisense TV not turning on?
To begin with, let’s explore some of the probable reasons why your Hisense TV may not be turning on. There are several potential issues that could be responsible for this problem:
Power outage
In the event of a power outage in your region, it’s feasible that your Hisense TV may have been impacted. In this case, just hold out for the power to be restored. Power outages lead to more serious problems, such as the refrigerator or your HVAC system being out.
Faulty power cord
It’s feasible that the power cord connecting your TV to the outlet is broken or defective. Nearly all TV power cords are universal, meaning you can switch them between TVs and they’ll work. Try swapping it out for one from a working TV to see if that fixes the issue.
Blown fuse
If your TV is connected to a surge protector, it’s feasible that the surge protector’s fuse has blown. Inspect the fuse and replace it if necessary.
Software or hardware issues
In certain circumstances, software or hardware problems may be the cause of your Hisense TV’s inability to turn on. For software issues, the easiest fix is to reset your Hisense TV.
Why isn’t my Hisense Roku TV turning on despite the red light being on?
If you have a Hisense Roku TV and the red light is on but the TV won’t turn on, there are several actions you may take:
- Check your remote: It’s possible that the issue lies with your remote rather than your TV. Try replacing the batteries in your remote and see if that resolves the issue.
- Reset your TV: If neither of these solutions works, you may try resetting your Hisense Roku TV to its factory settings. While you could reset your TV via the on-screen Settings, since you won’t be able to see the Settings, you’ll want to use the Reset button on the back of your TV.
Is There a Reset Button on my Hisense Roku TV?
Yes, there is a reset button on your Hisense Roku TV, located on the back of your TV. Most Roku TVs have a button labeled “Reset” in the back. Just press and hold the Reset button for 30 seconds to reset the TV. Your TV will turn off and turn back on.
In some models though, you won’t see a button labeled Reset. Instead, you’ll have a small hole that you’ll need to insert a paperclip to reset. Hisense makes it more difficult to access the reset button so people don’t accidentally push it.
To reset your TV, use a paperclip to press and hold the Reset button for 30 seconds. Your TV will turn off and back on again, completing the reset process.
Troubleshooting your Hisense TV
When you’re dealing with a Hisense TV that refuses to turn on, there are several steps you can take to troubleshoot the problem.
1. Reset the TV by unplugging it
To begin with, the easiest step to take is to unplug and replug the TV. Unplug your TV from its outlet, wait 30 seconds with the TV unplugged, then plug the power cord back into the outlet. You can try turning it on again, but use the TV’s power button and not the remote control so you can be sure you’re only testing the TV and not confusing the TV’s power problem with a broken remote. This quick and easy step could be the solution you need.
2. Check your wall outlet or surge protector
If resetting the TV didn’t work, there are other potential culprits to consider.
It could be the power outlet or surge protector, if your TV is plugged into one. Unplug your TV from the wall and try plugging it into another outlet. Remove any surge protectors for now too. We’re just looking to test the outlet.
If your TV is mounted to the wall, and you’re unable to easily move the TV, you could try using a different device to test the outlet. Like, you could grab your phone charger to plug into the outlet and see if you can charge your phone. Or you can try plugging in a lamp.
3. Check the power cable
Another possible cause of the problem could be the power cable. Be sure that the cable is properly connected to both the TV and the power outlet. Take a look at the cable itself, too, and see if there are any visible signs of damage or wear. If it’s damaged, try using a different cable to see if that solves the issue.
4. Reset your Hisense TV by power cycling it
If you’re still having trouble, we’re going to perform similar steps as before, but we’re going to power cycle the TV.
- Unplug your Hisense TV from the power outlet
- Press and hold the power button on the TV for 30 seconds to power cycle it
- Plug your TV back into the power outlet
- Attempt to turn on the TV using the power button on your Hisense TV
Check to see if your TV turns on. If not, continue to the next step.
5. Make sure your Hisense TV is on the correct input
It’s also possible that the input source could be causing the problem. Modern TVs will automatically attempt to switch inputs based on if it thinks something is using a device on a different input. This automatic switching is a convenient feature, but sometimes it gets it wrong. Sometimes the TV’s input will switch to a device that isn’t on. Check to make sure the input source is properly selected and that any connected devices you’re attempting to use, like a cable box, Google TV, Apple TV, or gaming console, are turned on and properly connected to the TV.
6. Check your Hisense TV’s settings
A deeper dive into the TV’s settings could also provide some answers. Check the brightness, contrast, and other settings to make sure they’re not set too high, as this could cause the TV to shut off as a safety measure. In addition, any energy-saving settings should be turned off, as they can sometimes interfere with the TV’s ability to turn on.
7. Check for hardware issues, like a backlight problem or an issue with the internal power supply
If your Hisense TV has a red light but won’t turn on, there could be an issue with the LED backlight.
It’s not a common problem for the backlight to fail, but since modern TVs’ internal electronics are so minimal these days, if something fails, it’s usually the backlight.
Or the power supply unit in the TV itself may be broken (this is different from the power cord). Fixing the backlight and power supply unit often aren’t worth it given the cost of the repair vs. the cost of a new TV.
To check if your backlight is broken, follow these steps:
- Grab a flashlight, or turn on your phone’s flashlight.
- Make sure your TV, and press the Settings button on the remote. Why are we entering the Settings, even if we can’t see the image? By pulling up the Settings, we’re making sure there is something displayed on the screen.
- Hold your flashlight closely to the TV’s screen, shining the light onto the TV.
- Carefully direct the light around the TV’s screen.
If you are able to see a faint image of the settings where you point the light, but nowhere else, that could mean the backlight has failed. Fixing a backlight isn’t something most people can do themselves, so it would be time to call customer support.
8. Check to make sure your TV is getting enough power
One other possibility is that the TV isn’t receiving the appropriate amount of power. If there are too many devices connected to the same power outlet, or if the outlet itself is not providing enough power, it could cause the TV to not turn on. Try unplugging other devices from the outlet to see if that helps.
9. Perform a hard reset of your TV
Warning: This step will clear all settings, including streaming logins and wifi passwords. You will need to completely set the TV up again before using your TV again. If you haven’t attempted the first eight steps yet, try those first.
You will need a paperclip or pen for this step. You will also need to be able to locate the reset button on the back of your TV, which will be clearly labeled “Reset.” Not all Hisense TVs have this reset button though (my Hisense TV doesn’t). If you’re not finding your reset button, then continue to the next step.
- Press the power button on your Hisense TV to turn on the TV (as much as you can)
- Locate the reset button on the back of your Hisense TV: it will be labeled “Reset”.
- Press and hold the paperclip or pen into the reset button, holding it in for 30 seconds, until the TV restarts
- When the TV resets, it will reset to factor settings
If hard reseting your Hisense TV didn’t help, continue to step 10.
10. What to do if you still, after following all of the above steps, can’t get your TV to turn on?
So, you’ve gotten this far, and your TV still isn’t working? It may be time to pick up the phone and contact Hisense’s customer support. It’s unlikely they’ll be able to offer additional troubleshooting steps over the phone, but they may suggest that you take in the TV in for a repair depending on your warranty.
Hisense customer service’s phone number is 1-888-935-8880. They are open Mondays through Fridays from 9am to 9pm EST. On the weekends, they close at 6pm EST.
You can also chat with them on Hisense’s customer support website.
Just make sure to have your TV’s model number and serial number handy when you call, as they may need to check your warranty.
Final thoughts
When faced with a Hisense TV that won’t turn on, there are many steps to take before giving up hope. Remember to try resetting the TV first and then work through the other potential causes, such as checking the input source, power cable, and settings. After all of those checks, if you’re still not able to use your TV, reach out to Hisense customer support.
We sincerely hope that this post has been a helpful resource for you to troubleshoot any pesky issues that have been preventing your Hisense TV from turning on.
When dealing with malfunctioning electronics, it’s really easy to assume the worse and think the TV is broken. Start with the simple suggestions first, as they are almost always the cause of the issue. If you’re still running into trouble, then work your way down the list to the more advanced tests. This may include checking your power and input sources, or taking a closer look at your TV’s backlighting system. We wish you a delightful and uninterrupted TV-watching experience!
Hisense makes very good looking and high quality TVs
Frequently Asked Questions
Is Hisense a good TV brand?
Yes! I personally own a Hisense TV. It’s my main TV in my living room. And I’ve owned nearly every brand of TV.
Hisense has earned a reputation as a respected brand in the electronics industry. Tech reviewers have been impressed by Hisense’s TV picture color accuracy and sharpness.
Is Hisense owned by Samsung?
No, as these two companies are separate. Hisense is an electronics company based in China that produces a wide array of electronics, including TVs. Samsung is a separate South Korean-based multinational conglomerate with a focus on electronics. Samsung is more like the U.S. equivalent of GE, where they seem to make everything.
Do Hisense TVs have problems?
Not usually. At times, users may experience problems with their Hisense TVs, much like any brand of television. However, based on the feedback of countless users and industry experts, Hisense TVs are very reliable and well-made. Common issues can often be quickly resolved through troubleshooting, as we’ve outlined in this post.
Is Hisense is a better TV than Samsung?
In my opinion, Hisense isn’t better or worse than Samsung. Samsung may have some different software features, and the more expensive Samsung TVs have additional color lighting, but in terms of the hardware on a typical TV, they’re very similar.
Deciding between the two will come down to your budget, desired screen size, resolution, store promotions at the time and smart TV capabilities.
